DELIVERY AND RETURNS

Your order will be ordinarely processed within 48 hours (excluding weekends and holidays). Delivery times will depend on the destination and delivery option chosen. 

 

To Metropolitan France 

(PDF and shipping costs excluded)

Mondial relay 

(tracking and signature)

3 to 7 open days

Colissimo access

(tracking, without signature)

2 to 3 open days

Chronopost 18H

(tracking and signature)

24 H

Up to 49 €

3,90 €

5,90 €

8,90 €

From 49 € to 99 €

Free !

5,90 €

8,90 €

Plus de 99 €

Free !

5,90 €

Free !

To DOM-TOM (VAT free)

Products weight

Colissimo Outre-mer 1 (tracking, without signature)

Colissimo Outre-mer 2 (tracking and signature)

Colissimo expert Outre-mer 1 (tracking, without signature)

Colissimo expert Outre-mer 2 (tracking and signature)

Up to 200 g

8,90 €

10,90 €

12,90 €

18,90 €

From 200 g to 850 g

13,90 €

16,90 €

15,90 €

23,90 €

From 850 g to 1650 g

18,90 €

29,90 €

20,90 €

35,90 €

From 1650 g to 2500 g

23,90 €

41,90 €

27,90 €

48,90 €

From 2500 g to 3400 g

28,90 €

54,90 €

32,90 €

60,90 €

 

To European Union

Products weight  

Paquet prioritaire International

(without tracking nor signature)

4 to 10 days

Paquet prioritaire International with tracking (1)

(with tracking, without signature) 

4 to 10 days

Colissimo International Zone 1 (2)

(tracking and signature)

2 to 5 days

Colissimo International Zone 2 and 3 (3)

(tracking and signature

2 to 7 days

Chronopost Zone 1 (4)

(tracking and signature)

24 to 48 h

Chronopost Zone 2 (5)

(tracking and signature)

24 to 72 h

Up to 200 g

3,90 €

5,90 €

10,90 €

12,90 €

8,90 €

10,90 €

From 200 g to 850 g

8,95 €

9,90 €

11,90 €

14,90 €

From 850 g to 1250 g

10,95 €

12,90 €

13,90 €

16,90 €

From 1250 g to 2500 g

Non available

Non available

14,90 €

17,90 €

3,90 €

6,90 €

From 2500 g to 3400 g

15,90 €

18,90 €

(1) Tracking option only available for the following countries : Germany, Belgium, Danemark, Spain, Estonia, Finland, United Kingdom, Ireland, Luxemburg, Netherland, Portugal, Slovaquia and Sweden.

(2) Colissimo International Zone 1 : Germany, Belgium, Luxemburg, Netherland.

(3) Colissimo International Zone 2 and 3 : United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Sweden, Danemark, Hungria, Pologne, Rep. Tchèque, Slovaquia, Slovenia, Estonie, Lettonie, Lituanie.

(4) Chronopost Zone 1 : Germany, Belgium, Luxemburg, Netherland.

(5) Chronopost Zone 2 : United Kingdom, Ireland, Portugal, Italy, Greece, Austria, Slovenia, Croatia, Sweden, Finland.

To others countries of Europe (VAT free)

Products weight  

Paquet prioritaire International

(without tracking nor signature) 

4 to 20 days

Paquet prioritaire International with tracking (available  to Swiss and Iceland only)

(with tracking, without signature) 

4 to 20 days

Colissimo International to Swiss

(tracking and signature

2 to 3 days

Colissimo International Zone 4 (1)

(tracking and signature

2 to 10 days

Colissimo International to Russia

(tracking and signature

2 to 10 days

Chronopost Swiss and Liechtenstein

(tracking and signature

2 to 3 days

Up to 200 g

4,90 €

6,90 €

11,90 €

13,90 €

19,90 €

13,90 €

From 200 g to 850 g

9,90 €

12,90 €

13,90 €

16,90 €

22,90 €

From 850 g to 1250 g

18,90 €

Non available

Non available

17,90 €

29,90 €

From 1250 g to 2500 g

Non available

Non available

Non available

19,90 €

41,90 €

4,90 €

From 2500 g to 3400 g

Non available

Non available

Non available

21,90 €

44,90 €

(1) Colissimo International Zone 4 : Iceland, Norway, Turkey, Maghreb, other countries of East Europe.

To others countries of the world (VAT free)

Products weight 

Paquet prioritaire International with tracking (1)

(with tracking, without signature) 

4 to 30 days

Colissimo International Zone 5 (2)

(tracking and signature

3 to 10 days

Colissimo International Zone 6 (3)

(tracking and signature

3 to 15 days

Up to 200 g

8,90 €

19,90 €

25,90 €

De 200 g à 850 g

13,90 €

22,90 €

29,90 €

From 850 g to 1250 g

21,90 €

29,90 €

39,90 €

From 1250 g to 2500 g

Non available

40,90 €

50,90 €

From 2500 g to 3400 g

Non available

43,90 €

61,90 €

(1) Tracking option only available for the following countriesCanada, United States, Hong-Kong, Malaisia, New-Zealand and Singapour.

(2) Colissimo International Zone 5 : United States, Canada, Australia, China, Japan, Hong-Kong, Singapour, South Corea, Thaïland, Viet Nam, India, Israël.

(3) Colissimo International Zone 6 : Africa (except Maghreb), Moyen-Orient, America (except United States and Canada), other countries of Asia, Oceania (except Australia).

 

DOWNLOADABLE PATTERNS 

When purchasing your PDF patterns, you can download them right from the confirmation page. After that, they are accessible from your account history. The links are good for up to 5 downloads over an unlimited period of time. 

Please notice that each file is for personal use only. If you wish to offer a copy to someone, thank you to pass a new order! 

 

SHIPPING CONDITIONS 

Customer has to be sure he has given a right and complete shipping adress. If the adress have not allowed to ship properly the order, the re-send will be charged to the customer.  

Saler cannot be responsible for eventual lost and damages which would be the fact of postal services. Feel free to ask an invoice for extra assurance if you need one.

RETURNS

If you regret something about your order, we will happily accept a request for an exchange or return of your order within 30 days of your sales receipt. 

Please include your order number, a note explaining what you'd like us to do-refund or exchange- and send your package (as new as you received it)  to:

Routage Service / De Rerum Natura

BOULEVARD DE ROULLENS

PARC D’ACTIVITE MILLAU LEVEZOU SAINT GERMAIN

12100 MILLAU


If we make a mistake when we pack your box, we will refund or replace your order, and we will pay for all shipping costs. If you send your order back for other reason, refunds will not include the cost of shipping. Thank you !